Return & Refund Policy

1. Return Eligibility

To be eligible for a return, items must meet all of the following conditions:

• The return request is made within 15 calendar days from the date the product was delivered.
• The product is unused, unopened, and in its original manufacturer packaging.
• All original accessories, documentation, and packaging are included.

Due to hygiene, safety, and regulatory requirements for medical devices, opened or used products and sealed sterile devices may not be returned unless they are defective, damaged, or shipped in error.

2. Non-Returnable Items

Certain products cannot be returned due to safety, sterility, or manufacturer restrictions. Examples include (but are not limited to):

• Opened or used medical devices and hygiene-sensitive equipment.
• Sterile sealed items once packaging has been broken.
• Customized or special order items.

Other items may also be deemed non-returnable if required by law or manufacturer policy.

3. Return Authorization

All returns must be authorized before shipping the product back. To obtain a Return Authorization (RA) number:

• Contact our Customer Support Team with your order number and reason for return.
• Do not ship returned products without an RA number, as unauthorized returns may not be accepted.
• All returned products must be sent to our branch location at 109 Executive Drive, Suite 3, Madison, MS 39110.

Place the RA number clearly on the exterior of the return package.

4. Shipping Costs & Restocking

Unless the return is due to our error (for example, wrong item shipped), you are responsible for all return shipping costs. Original shipping charges are non-refundable.

A restocking fee may be applied to eligible returns not due to defects or errors. The restocking fee will be communicated to you when the RA number is issued.

5. Refunds

Once your return is received and inspected:

• We will notify you of the approval or rejection of your refund.
• If approved, refunds will be issued to your original payment method within 7–15 business days.

Deductions may include return shipping costs, restocking fees, and non-refundable payment processing fees.

6. Damaged or Incorrect Items

Inspect your order upon delivery. If your product arrives damaged, defective, or the wrong item was shipped, notify us within 7 days of delivery. Provide photos and order details to facilitate a prompt resolution.

7. Contact Information

For questions related to returns, refunds, or return authorization requests:

Chief Financial Officer: Alan Bond
Address: 6120 Windward Pkwy, Suite 160, Alpharetta, GA 30005
Director: Paul Enever

Email and phone contact details will be provided on the Support or Contact Us page of this website.